Privacy Policy

At Juno Lurn, we collect various types of information to provide you with exceptional investing education and services. Understanding what information we gather helps you make informed decisions about your privacy.

• Account registration details including username, password, and profile preferences
• Communication data from emails, support tickets, and feedback forms
• Payment information processed through secure third-party payment processors
• Educational progress tracking including course completions and assessment results
• Technical information such as IP addresses, browser type, and device identifiers
• Usage analytics to understand how you interact with our platform and learning materials

We also collect information automatically through cookies and similar technologies. This includes your browsing patterns, time spent on different sections, and preferences you set within our learning platform. This data helps us personalize your educational experience and improve our services.

Your information serves multiple purposes in delivering our investing education services. We believe in transparency about how your data works to enhance your learning experience.

We use your personal information to create and maintain your account, deliver educational content, track your learning progress, and provide customer support. When you enroll in our programs, we use your information to customize learning paths based on your experience level and investment interests.

• Personalizing course recommendations based on your learning history and preferences
• Sending educational newsletters and updates about market trends and investment strategies
• Processing payments and maintaining billing records for our services
• Conducting research to improve our educational programs and platform functionality
• Complying with legal requirements and protecting against fraudulent activities
• Providing technical support and troubleshooting platform issues

Communication preferences can be managed through your account settings. While we'll always send important account and security notifications, you can choose whether to receive marketing communications and educational updates.

We maintain strict policies about sharing your personal information. Your trust is essential to our mission of providing quality financial education, and we take this responsibility seriously.

Juno Lurn does not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are specific circumstances where we may share information to provide our services effectively or comply with legal requirements.

• Service providers who help us operate our platform, process payments, or deliver educational content
• Analytics providers who help us understand platform usage and improve user experience
• Legal authorities when required by law or to protect our rights and user safety
• Business partners for joint educational programs, with your explicit consent
• Emergency situations where disclosure is necessary to prevent harm

All third-party service providers are contractually bound to protect your information and use it only for specified purposes. We conduct regular reviews of our partners to ensure they maintain appropriate security standards.

Protecting your information is a top priority at Juno Lurn. We employ multiple layers of security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Our technical security measures include encryption of sensitive data both in transit and at rest, secure server environments with regular security updates, and multi-factor authentication options for user accounts. We also maintain strict access controls, ensuring only authorized personnel can access user information.

• SSL encryption for all data transmitted between your device and our servers
• Regular security audits and penetration testing by independent security firms
• Secure data centers with physical access controls and environmental monitoring
• Employee training on data protection and privacy best practices
• Incident response procedures for rapid detection and response to security threats
• Regular backups with secure storage to prevent data loss

We also monitor our systems continuously for suspicious activity and maintain logs of access to sensitive information. In the unlikely event of a security breach, we have procedures in place to notify affected users promptly and take immediate action to minimize any impact.

You have significant control over your personal information and how it's used. We respect your rights and provide multiple ways to manage your data and privacy preferences.

Canadian users have specific rights under privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We extend many of these rights to all our users regardless of location.

• Access your personal information and receive a copy of data we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal and business requirements
• Object to or restrict certain types of data processing
• Withdraw consent for data processing where consent is the legal basis
• Data portability - receive your data in a machine-readable format

You can also manage many privacy settings directly through your account dashboard, including communication preferences, data sharing options, and account security settings. We encourage regular review of these settings to ensure they align with your preferences.

We use cookies and similar technologies to enhance your experience on our platform and provide personalized educational content. Understanding how these technologies work helps you make informed choices about your privacy.

Cookies are small text files stored on your device that help us remember your preferences, track your progress through courses, and improve our services. We use both essential cookies that are necessary for platform functionality and optional cookies that enhance your experience.

• Essential cookies for login sessions, security, and basic platform functionality
• Performance cookies to analyze how users interact with our educational content
• Preference cookies to remember your settings and customization choices
• Marketing cookies to deliver relevant educational content and course recommendations
• Third-party cookies from analytics providers and embedded content services

We also use other tracking technologies like web beacons and pixel tags to understand email engagement and measure the effectiveness of our educational communications. These technologies help us improve our content delivery and ensure you receive relevant information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes.

Different types of information have different retention periods based on their purpose and legal requirements. We regularly review and delete information that's no longer needed, following established data retention schedules.

• Account information: Retained while your account is active plus 3 years after closure
• Educational progress data: Retained for 7 years to support continued learning and certification
• Payment records: Retained for 7 years for tax and accounting purposes
• Communication logs: Retained for 2 years for customer service quality and training
• Marketing data: Retained until you unsubscribe or request deletion
• Legal compliance records: Retained as required by applicable laws

When we delete information, we use secure deletion methods to ensure data cannot be recovered. Some information may remain in backup systems for a limited time before being permanently removed during regular backup cycles.

As a Canadian company serving users globally, we may transfer your information across international borders to provide our services effectively. We ensure all international transfers meet strict privacy and security standards.

Our primary data processing occurs within Canada, but we may use service providers in other countries including the United States and European Union. When we transfer data internationally, we implement appropriate safeguards to protect your information.

• Cloud hosting services in secure data centers with international privacy certifications
• Customer support providers bound by strict confidentiality agreements
• Educational content delivery networks for optimal global performance
• Analytics services that process aggregated, non-personally identifiable data

We monitor international privacy regulations and adjust our practices as needed to maintain compliance across jurisdictions where we operate or transfer data.

Juno Lurn's investing education services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age.

If we discover that we have inadvertently collected information from someone under 18, we will delete that information immediately. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

We encourage parents to discuss online privacy and safety with their children and to monitor their internet usage to ensure they're not sharing personal information on platforms not designed for their age group.

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. We're committed to keeping you informed about how we protect your privacy.

When we make significant changes to this policy, we'll notify users through email and prominent notices on our platform. We encourage you to review this policy regularly to stay informed about our privacy practices.

• Minor updates: Posted on our website with updated effective date
• Significant changes: Email notification to all registered users
• Material changes affecting your rights: Opt-in consent may be required
• Legal requirement changes: Immediate implementation with user notification